Terms & Conditions

Suites Hotel & Spa – Key Terms & Conditions Summary

✅ Booking & Reservations

• All packages and treatments must be pre-booked.
• By making a reservation, you are accepting all spa terms and conditions.

🕒 Arrival Policy

• Arrive 15 minutes before your appointment to check in and complete your consultation form.
• Late arrival:Treatment time will be reduced to avoid impacting other clients.
  Arrivals up to 15 minutes late – treatment adjusted where possible.
  Arrivals over 15 minutes late – full charge applies and no reschedule.
  

❌ Cancellation Policy

• 48 hours’ notice required to change or cancel bookings.
• Changes or cancellations within 48 hours are not permitted.
• No-shows or cancellations within 48 hours will result in voucher forfeiture.

💳 Refund Policy (Services)

• No refunds on treatments.
• If dissatisfied, contact the spa immediately — concerns will be investigated.
• Deposits are non-refundable, but may be held on account if cancelled 48+ hours in advance.

🔕 Spa Etiquette

• Maintain a quiet and respectful environment.
• Mobile phones are not allowed in treatment rooms and must be silenced.

Children Policy

• No children permitted in the spa to maintain safety and relaxation.

📝 Consultation & Health Requirements

• Client Consultation Form is mandatory.
• Treatments may be refused if the form is not completed.
• Clients must disclose any health conditions, allergies, or injuries.
• Forms may need updating every 6 months.

🔞 Age Restrictions

• Treatments are for clients aged 18 and over only.

🧼 Cleanliness & Hygiene

• Equipment is fully sanitised and sterilised after each treatment.

🎒 Personal Belongings

• The spa is not responsible for loss or damage of personal items.
• Lockers are provided for valuables.